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Telemedicine (Televisit)
Starting a Televisit
To start a TeleVisit, first call your practice to make an appointment. At the appointment time, you will need:
- Your Patient Portal usename & password (alternatively, you can login via text code)
- The 12 digit Televisit code previously sent to you
- Microphone & camera available
Once you schedule your visit, you will then receive the message via text and email for instructions to start your appointment.
Use a browser to login to our Patient Portal at at: Loudoun Medical Group
Or, you can access your appointment using the Healow mobile app. The steps are below.
From a Web browser
- Login here to the Loudoun Medical Group
- Choose Join a Televisit
- Enter your 12-digit Televisit code sent to you earlier (instead of 123 123 123 123).
Patient Portal IT & Online Support
Phone: (703) 636-4437
Then Press 2
Preparing for your Healow App Visit
Install the Healow App for Android or Apple mobile phones. When installing, use the Practice Code: EGIADA
Launch the app
To begin, login to the Healow App:
If a telemedicine appointment is scheduled it will change the appointments tab to red.
1. Click the red appointment tab.
![](https://loudouninternalmed.net/wp-content/uploads/2022/03/telemedicine-1.webp)
2. Click on the eye icon.
![](https://loudouninternalmed.net/wp-content/uploads/2022/03/telemedicine-2.webp)
3. Click on the orange Start TeleVisit button.
![](https://loudouninternalmed.net/wp-content/uploads/2022/03/telemedicine-3.webp)
4. Enter your vitals.
![](https://loudouninternalmed.net/wp-content/uploads/2022/03/telemedicine-4.webp)
5. Accept the consent.
![](https://loudouninternalmed.net/wp-content/uploads/2022/03/telemedicine-5.webp)
6. Click the Start Televisit button.
![](https://loudouninternalmed.net/wp-content/uploads/2022/03/telemedicine-6.webp)
Please note: you will need to allow speaker and camera access for the Healow App.
If this step is missed while starting the TeleVisit, you can go to your settings:
![](https://loudouninternalmed.net/wp-content/uploads/2022/03/telemedicine-7.webp)
Scroll to the bottom of Settings and locate the Healow App. Click on the APP to enter settings, then turn on camera and microphone.
![](https://loudouninternalmed.net/wp-content/uploads/2022/03/telemedicine-8.webp)